Frequently Asked Questions
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Why should I get a preventive maintenance plan?
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What is ‘24/7 Emergency Service’?
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What is ‘Priority Service Scheduling’?
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If I sign up today, how long does it take to go into effect?
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How long is the contract period?
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What is the cancelation policy?
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Is there an early termination penalty?
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Who do I call when I need service?
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Who do I contact if I have questions about my bill, comments about the service I received, or need more information?
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What is ‘utility billing’ option? How do customers enroll?
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How does a customer enroll in recurring billing or make a one-time payment with a credit card/checking account?
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Are there any stipulations to signup for a maintenance plan?
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Do we just sell to businesses that own the property?
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How much information does the customer need to know about their HVAC, and what do I need to gather?
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Is there a pre-inspection required?
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What does HVAC stand for?
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Do the plans cover a window air conditioners?
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Do the plans cover a baseboard heaters?
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What is a ‘Trip Charge’?
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What is an ‘Emergency Trip Charge’?
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What is the ‘Proactive Service Option’?
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What’s the difference between an ‘Annual’ vs ‘Operational’ inspection?
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Are belts included within the PM coverage?
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Are air filters included within the PM coverage?
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What are the extra benefits of being a PM Plan customer?