Frequently Asked Questions

  • Why should I get a preventive maintenance plan?

  • What is ‘24/7 Emergency Service’?

  • What is ‘Priority Service Scheduling’?

  • If I sign up today, how long does it take to go into effect?

  • How long is the contract period?

  • What is the cancelation policy?

  • Is there an early termination penalty?

  • Who do I call when I need service?

  • Who do I contact if I have questions about my bill, comments about the service I received, or need more information?

  • What is ‘utility billing’ option? How do customers enroll?

  • How does a customer enroll in recurring billing or make a one-time payment with a credit card/checking account?

  • Are there any stipulations to signup for a maintenance plan?

  • Do we just sell to businesses that own the property?

  • How much information does the customer need to know about their HVAC, and what do I need to gather?

  • Is there a pre-inspection required?

  • What does HVAC stand for?

  • Do the plans cover a window air conditioners?

  • Do the plans cover a baseboard heaters?

  • What is a ‘Trip Charge’?

  • What is an ‘Emergency Trip Charge’?

  • What is the ‘Proactive Service Option’?

  • What’s the difference between an ‘Annual’ vs ‘Operational’ inspection?

  • Are belts included within the PM coverage?

  • Are air filters included within the PM coverage?

  • What are the extra benefits of being a PM Plan customer?